If the WoW armory isn't updating, Ask Mr. Robot won't update either as he gets his info from the WoW armory. Something you can try is removing a piece of gear, logging out to force an update, and checking the WoW armory to see if it updated. If it did, you can log back in, put the item back on, log out again, and then reload your character on Ask Mr. Robot and he should pull up your current gear. If that doesn't work, its likely an issue with the WoW armory and you could try posting on the official WoW forums to let them know your characters aren't updating for some reason.