Payment issue with my account not being upgraded


#1

My account was charged 12 dollars for the year and it was not even upgraded… I have clicked on the contact to report this issue and i have not received any response or solution to this issue. I don’t know if this is the right place to post it but this needs to be fixed asap.


#2

If you sent an email, we respond to most of them within 24 hours on business days. So you should receive a response from our person who handles account issues sometime today. If you don’t, let us know and we can follow up.


#3

Hey slugz - I’ve emailed you a few times, are you not getting them?

The first one, I found your account and refunded the charge. The second time you emailed, it is unclear if this was a new charge. If it is, it isn’t tied to that same account, but it might be on a different account. I need other possible account names or emails to look up. I can also look it up by the credit card or paypal info. If you PM me (or email me) the full name and last 4 digits on your card (or the email tied to your paypal account), I can find that charge.


#4

Hey Zooper yeah it was refunded and then charged again in the same day. I was not receiving the emails. For some reason it was on my junk mail. My apologies.