Not giving me my premium account

So, i have paid $2 for the monthly subscription, you;ve taken my money but not giving me up premium account so i can BiB!

please explain

If you contact us via email, we can help you with any account related issues (use the account and billing link on this page: https://www.askmrrobot.com/support).

You’ll get a response within 24 hours on most business days (mon-fri). If you contact us on a weekend sometimes we can get to it, sometimes might have to wait until Monday.

When you contact us via email, please also include your username, and a detailed description of the steps you took that led to this situation will help us troubleshoot and fix the issue for you.

(For security purposes, we always handle account-related issues via direct email with the user rather than on the forum.)