Buttons not working on website

Ask Mr. Robot
1

I am trying to optimize my gear, clicking on “Do A Gear Check” and all the other buttons, nothing happens. I’ve tried clearing my cache as well as trying different browsers. Still not working

1 Like
2

can confirm. after importing gear from the addon, none of the website buttons work.

1 Like
3

Do you see any errors if you open the console in your browser?

Are you blocking any scripts on the site?

4

turned off uBlock and ScriptSafe Chrome extensions, however buttons still don’t work.

5

errors from Chrome console:

wowitemlist.js:1 Failed to load resource: the server responded with a status of 500 ()
gearexplorer.js:35 Uncaught ReferenceError: WowItemList is not defined
at new OptGearExplorer (gearexplorer.js:35)
at Object.init (gearexplorer.js:38)
at Object.initComponent (trcomponents.js:43)
at trcomponents.js:75
at NodeList.forEach ()
at trcomponents.js:75
at Array.forEach ()
at HTMLDocument. (trcomponents.js:75)
optimizer.js:43 Uncaught TypeError: Cannot read property ‘bind’ of null
at HTMLDocument. (optimizer.js:43)

also tested in Firefox. same errors in console.

6

Seems like an error downloading one of the javascript files… maybe an issue with our CDN for some people in certain regions. I’ll try to follow up with them – do you have anything that might block certain domains, e.g. Microsoft’s CDN?

If you try to browse to this file, do you get an error or see a bunch of text:

https://static.askmrrobot.com/wowsite/js134/wowitemlist.js

7

<Error>

<Code>InternalError</Code>

<Message>

Server encountered an internal error. Please try again after some time. RequestId:24c27c0c-801e-0091-1427-1558dc000000 Time:2019-05-28T07:34:35.4377296Z

</Message>

</Error>

8

Strange… what happens if you clear your browser cache and try again? I’m looking into why you would get that error… it should be delivering that file to you via a CDN.

9

I did a website update that might get around this issue for the couple people experiencing it while I follow up with our CDN provider. Clear your browser cache, close and open a new browser window, and reload the website to see if you are able to use it now.

2 Likes
10

@scfone If you get a chance, could you try that link to that javascript file that gave you the error message and see if it works now? I followed up with support at our CDN and we think the issue has been resolved.

11

Yellowfive…I cleared my cache again…logged back in and I can now use all the functions without any errors…thank you very much for your help !!!