9 pieces of my equipped gear are not loading into the website when I copy/paste the string from the addon in game. I’m running v5. Help, please!
Could you provide us with the string of data that you are copying from the in-game addon to the website?
As a follow-up potential guess without being able to see your specific character or an example of a specific item that is not appearing: are you playing Season of Discovery. We unfortunately do not support SoD, so it is probable that some SoD-only items will not appear.
I am playing SoD but these are not SoD items… However, they are equipped with runes. Perhaps that is why they aren’t showing up. Thanks! 
When the new servers open tomorrow, I believe they will be straight classic, not SoD. Will Mr. Robot be supported?
Yes, we support vanilla classic. Nothing has changed there with gear or gear optimization for classic - everything should be working.
And just to be clear: they added several new items that you can obtain on Season of Discovery realms that are just “normal” items. But they are not available to a character on a regular classic era realm.
Our classic version of the site is meant for players who are only playing pure classic era World of Warcraft and have never touched a SoD realm with that character.