Guildmates cannot use guild sub for wotlk

hello, i bought a guild sub for wotlk. the problem is i cannot select any servers for wrath so i cannot let my guild use the sub. there are only servers for retail.

im looking for faerlina. i don’t know if im doing anything wrong so if i am please let me know. i made a ticket but its been almost a week and no response so i am posting here.

I’ll make sure that someone replies to your email soon – sorry that it took so long, usually we get to them right away but it was a crazy week.

no problem. i know its a holiday weekend. would it be possible to add extra time to the subscription?

Looks like we received an email from you two days ago, and our person who handles emails is about two days behind. You should get a response soon and they can help you out.