When I use the option best in bags, It favours the 475 head instead of 480 making me go down in ilvl. Is this because of the azerite essences?
The final azerite trait adds 5 ilvl to a piece so it’s probably that.
If it isn’t we’d need more information to answer properly.
Click the Help button next to the Best in Bags section and then click the Create support post button, past the string it gives you here and we can see what you’re seeing.