Since Tuesday I’ve been unable to use the Upgrade Finder - Valorstones/Crests for any of my characters. The area that would normally show the results is empty. I’ve tried several characters, all have the same issue.
My guess is this has to do with a setting change we made in the last site update that got defaulted to the wrong value – we have an update for tomorrow that will reset them all to the max value by default.
The “Max Upgrade Level” option was replaced with the “Max Upgrade Threshold” setting. My guess is you have it set to “Valorstones”, but don’t have any items that can be upgraded with only valorstones. You need to set it to a higher value so that crests can be used to do upgrades.
When we made this change it was supposed to default to “Gilded Crests” for everyone so that all upgrades would be possible, and then you could lower your threshold from there as desired.
To know for sure I would need a snapshot to try out your specific case with your specific settings. Press the “help” link next to the big “Upgrade Finder” section header, and paste the generated snapshot ID here.
When I load your snapshot, I see it set to only valorstones. Increasing the threshold to include crests, as yellowfive pointed out, fixes the issue. For the gear you have, you’d need at least some carved crests to upgrade them all the way.