Ask shows gears i dont have

[sanguinaire]

I have a problem when I try to optimize one of my character ASKMR shows 2 pieces of gears that I dont have and never had and I cant get a precise answer .Name of the char is Laplotte -Garithos

[yellowfive]

Sometimes issues like this can be resolved by ensuring that all of your stored gear information in the addon gets reset. You can do that by following the steps in this post:

How to reset all gear data in the in-game addon

Sometimes old item data can get cached in the in-game addon and cause issues on the website. Usually this happens if you haven’t played a character in a long time, but it can sometimes happen for other reasons. In most cases the following will resolve any related issues: Go in-game, and make sure the AMR addon window is closed. Go to your bank, leave it open for 1 or 2 seconds – that’s enough time for our addon to scan it. Using the in-game talent UI, activate each of your specs once. Open the…

If following those steps does not help, then you can give us a snapshot by pressing the “Get Support” link next to the big Best in Bags section header on the website, and post the generated 32-digit code here. With that we can look into your case in more detail.