i am not sure how to give more information
If you provide us a snapshot, we can reproduce your case and see what’s up. Instructions on how to do that here:
Next to the big section titles of the optimizer features (“Best in Bags”, “Upgrade Finder”, etc.) there is a “help” link in green.
Short Version: you will get much faster support if you press the “help” link next to whatever feature you need help with, then click Create Support Post, then copy the generated 32-character snapshot ID into your post with a description of your issue. Nine times out of ten if you don’t do this, we’ll have to ask you for the snapshot anyway before we can help you.
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