We would need a snapshot to answer your question in more detail. Instructions on how to do that here:
Also can I ask you an unrelated question – I see people post from time to time in the format that you did, with the “i have read this post and still have a question” template and the two bullet points. Where are you seeing that? I can’t seem to find it anywhere on our forum or our website… I’d like to update it with the instructions for how to make a snapshot.